Shipping & returns

Ready, set… RIDE! We’ll get your little legend’s bike packed up and zooming your way as fast as possible.

UAE Delivery (All Emirates)

Yes, we deliver across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah & Umm Al Quwain.

Shipping Fees

FREE delivery on orders above AED 999

AED 15 flat rate on orders below AED 999

Free shipping applies within the UAE only.

How Fast Will It Arrive?

Our warehouse crew works Monday – Saturday packing bikes with superhero speed ��♂️�� to make sure every order gets out quickly and smoothly.

* Order before 2:00 PM → Delivered next business day

* Order after 2:00 PM → Delivered within 2 business days

* Order Saturday before 2:00 PM → Delivered Sunday

* Order Saturday after 2:00 PM → Delivered Tuesday

* Order Sunday → Delivered Tuesday

Need it faster than fast? ��

Message us before placing your order and we’ll check if express delivery is possible (extra charges apply).

⚠️ Delivery times may shift during public holidays or busy periods, even bikes need traffic rules.

GCC Delivery

We ride beyond the UAE too!

We ship to:

KSA, Kuwait, Bahrain, Oman & Qatar

Flat shipping fee: AED 199
Free shipping does not apply outside the UAE.

For delivery timing or bulk orders in the GCC, reach out to our team and we’ll guide you.

Track Your Ride

Once your order is packed and ready, you’ll receive a tracking email.

· Use the link inside to follow your bike’s journey.

· Check your junk/spam folder if you don’t see it.

· Still missing it? We’ve got you, just contact us.

We recommend keeping an eye on tracking so someone is ready to welcome the new wheels home!

Lost Package?

If tracking says “Delivered” but your box is playing hide and seek:

1. Contact us right away.

2. We’ll investigate with our delivery partner.

Please allow 2–3 business days for us to zoom through the investigation.

Order Changes & Cancellations

Changed your mind? No problem (as long as we haven’t shipped it yet!).

· You can cancel directly from the website before processing.

· Want a different color or model? Cancel and place a new order.

·  Once the warehouse has processed your order, changes aren’t possible, you’ll need to follow the return process.

We do not process direct exchanges.

Returns

We want every little rider (and parent!) to feel confident ordering.

Return Conditions

To be eligible for a return, the item must:

· Be unused

· Be in original condition

· Be in the original box & packaging

· Include all parts, accessories & manuals

· Not be damaged

If items are returned damaged or incomplete, the cost of missing or damaged parts may be deducted.

Return Window

Returns must be requested within 7 days of receiving your order.

Once approved, the item must be sent back in original condition.

After inspection, we’ll confirm and process the refund accordingly.

Return Shipping

Free return shipping within the UAE

GCC returns: Shipping fees apply (contact us for details)

Refunds

Refunds are issued according to your original payment method:

Paid by Cash (Cash on Delivery)?

Our team will arrange the refund and coordinate the cash collection process with you.

Paid by Card?

The refund goes back to the same card used at checkout.

Please allow several business days for your bank to process it. If it takes longer than expected, just reach out, we’re happy to help.

Warranty & Manufacturer Issues

If something isn’t right due to a manufacturing defect, contact us immediately.

�� [online@freesoltrading.com](mailto:online@freesoltrading.com)

Our team will review the issue and, if approved, repair, replace, or resolve it as quickly as possible.

Need Help?

Our friendly Dubai-based support team is ready to roll.

�� Phone / WhatsApp: 0503790460

�� Email: [online@freesoltrading.com](mailto:online@freesoltrading.com)

Customer Service Hours:

24/7

We usually reply within 1 hour during working hours.

Message us anytime, we’ll help your little rider get back to balancing, gliding, and big-kid confidence in no time. ��✨